Supporting effective programme delivery

Frontline Humanitarian Toolbox (FHT) is an online learning platform for Syrian aid workers. It was developed in partnership with Norwegian Refugee Council to support effective programme delivery in the region.

More than 6.6 million people have been displaced inside Syria since the conflict started in 2011. Access to affected populations is one of the most significant factors disrupting the delivery of humanitarian assistance.

Despite these challenges, NRC has reached communities in need through partnerships, using remote management techniques. This approach requires NRC to develop a network of trusted local humanitarian partners and to provide them with ongoing support to ensure effective programme delivery.

The remote management context means that face-to-face contact with partner staff is extremely limited, and impossible in many locations. Conventional training is therefore not always possible or appropriate.

Overcoming geographical restrictions

FHT uses  Near-Life™ technology to provide an interactive, digital role-play experience to learners that are unable to attend face-to-face training. The course is divided into four modules aimed at giving a basic grounding in humanitarian principles, situational awareness, personal security and stress management. Each module includes an interactive scenario.

Filmed on location in Jordan, and scripted in partnership with aid workers based in the region, the scenarios are designed to put the learning into practice. Having a safe space to learn and make mistakes has been proven to improve knowledge retention. Learning by doing ensures that when similar situations arise in the field, learners will be more likely to respond appropriately.

Breaking the language barrier

Course materials, including the interactive scenarios, podcasts and other media, are delivered in Arabic to ensure that those who need it can benefit most.

As with other Near-Life™ learning platforms, the ability to deliver training in multi-language formats is of huge benefit.  This means that innovative training can reach the largest audience possible.

Delivering aid on the humanitarian front lines

Partners

The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. NRC is a determined advocate for displaced people. Our experts stand ready to deploy at a moment’s notice to support the UN and local authorities in humanitarian crises. www.nrc.no


SPIRIT
Spirit is an independent, humanitarian, non-profit & non-governmental organization NGO whose expertise lies in providing capacity development services of change management. Activities and operations are implemented in Turkey and Syria and our vision is to be a significant actor in establishing a developed Syrian civil society based on justice. www.spiritngo.com

Sida is a government agency working on behalf of the Swedish parliament and government, with the mission to reduce poverty in the world. www.sida.sd

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