Frequently asked questions

We have listed the questions we are most frequently asked by customers below. If you cannot find the answer you require please Contact Us

Can I cancel my subscription?

Near-Life CREATOR subscriptions are available on a monthly and annual basis with payment made in advance. If you stop your subscription during the period you’ve paid for, your access to the authoring tool will simply end when that period finishes. If you’re considering cancelling, we’d love to learn why and find out what we can do better. Please contact us at support@near-life.tech.

Do I have a limited number of plays?

You don’t have a limited amount of plays, however there are some monthly limits on the amount of plays depending on your account type. See How our streaming limits work for more information.

Do I have to produce my own content to use the authoring tool?

No, you don’t have to produce your own content to use the authoring tool.
You can use the slide feature in CREATOR, which allows you to build your own custom slides in your chosen colours without leaving the platform, so you can create an interactive presentation quickly and easily.

Alternatively, you’ll have access to our animated demo videos within CREATOR, so you can get to grips with the platform and create your own interactive video without having to produce your own content.

However, beyond this, you will need your own content to use Near-Life. Our existing customers use a range of tools – like PowerPoint, Canva and Vyond – and their own video footage to quickly and easily create engaging media for their interactive videos.

Depending on the scale and complexity of the project, you may wish to commission production or design experts to help. Near-Life™ also teams up with partners around the world to support content production, so get in touch with our team if you’d like some help in making this happen.

Do I need my own LMS to use the authoring tool?

You can share and embed our interactive videos on any website or share a link via email or social media. If you’re in learning, Near-Life™ CREATOR makes it easy for you to integrate your interactive content with an existing LMS using SCORM and xAPI code for easy publishing across virtually any platform. LTI integration is also possible.

Do I need to download any software to use Near-Life™ CREATOR?

No, our software is all cloud-based. You can access it anywhere, and don’t need to download or update any of the software – you will always have the most up-to-date version.

How do I share my content?

You can share and embed our interactive videos on any website or share a link via email or social media. Our interactive videos are ideal for learning management systems; you can share via SCORM, xAPI or LTI.

How do the streaming limits work?

The actual number of plays can vary based on the file size used and the total length of a scenario.

The plays highlighted in the pricing table are based upon an image based scenario that includes 10 decision points resulting in a total of 2mb streamed images when played. Standard interactive video scenarios will take up more streaming bandwidth, with VR file sizes being the largest. A 7-10 minute video scenario may be around 40mb, with a similar length VR one likely to be anywhere between 3 to 5x larger. However, the resolution of the videos used will dictate the file size and create variation in streaming.

Uploading video and images to the scenario is also included in the monthly streaming limit, but is only counted in the month the upload occured.

For the vast majority of use cases, the streaming limits should be more than adequate. However, should you have a specific need to increase your streaming this can be arranged. Please get in touch.

Is Near-Life™ CREATOR an elearning authoring tool?

Near-Life™ CREATOR was developed as an elearning authoring tool. However, the content it helps you create can be used beyond the learning landscape.

Is there a limit on how many projects I can create?

No, there is no limit on the amount of projects you can create.

What are the pricing options?

There are a range of subscription packages to suit your needs. For more information on pricing, visit our pricing page.

What do you mean by interactive video?

Interactive videos make the end user an active participant. The Near-Life CREATOR authoring tool makes creating interactive scenarios easy. With an intuitive canvas, drag and drop features, and interactive options, like hotspots, and buttons, users can create truly interactive experiences. Interactive videos allow users to make choices that determine how the story unfolds and can be rewarded for good choices.

What is an elearning authoring tool?

An authoring tool is software that’s used to make interactive digital content creation easier. Typically, authoring tools allow you to create multimedia content that can be shared across the web. An elearning authoring tool is an authoring tool developed to help learning designers create learning content.

Who is the authoring tool for?

Near-Life™ CREATOR is for anyone who wants to create and share dynamic, interactive videos or VR easily, affordably and quickly. It is particularly ideal for anyone in Learning and Development Teams, Learning and Design Managers, Learning and Development Consultants, Training Providers, Video Production Companies, Digital Content Creators, Marketers and Education Providers. Anyone who is actively involved in producing online learning content will find Near-Life CREATOR useful.

Why should I be using an authoring tool?

Authoring tools make interactive content creation easier, without very much technical knowledge needed. In addition, authoring tools make it easy for you to share, embed and integrate your content.

Will Near-Life™ CREATOR work with my existing LMS?

Yes, we’ve made it easy to share content with an existing LMS using a link, embed code or, SCORM and xAPI code for easy publishing across virtually any platform. LTI integration is also possible.

Need to find out more? Get in touch with our team.

Contact Us